Wickersley, Rotherham Office: (01709) 709000

Dinnington, Sheffield Office: (01909) 550730

mail@tierneyandco.co.uk

Home Visit & Video Conferencing available

Wickersley, Rotherham Office: (01709) 709000

Dinnington, Sheffield Office: (01909) 550730

mail@tierneyandco.co.uk

Cost Information

Tierneys Solicitors are committed to providing value for money for their services. We believe in a simple philosophy:

  • Do the best job we can
  • Treat people fairly
  • Charge a reasonable fee for the work we do

We have made a conscious decision to make our business model about quality of service and overall value for money for all the area’s of work we undertake. We believe that not everyone is concerned with getting things done as cheaply as possible, and there is value in good communication, honest and open advice and guidance and the human touch. We employ staff who share these values and are trained to achieve our high standards of work.

Unlike many firms we do not pay referral fees or commissions to people who send us work (e.g. Estate agents or Financial advisors) as – in our experience- it is you, the Client, who ultimately pays this extra cost. We are transparent in how we calculate our fees and can often give a clear idea of what we expect it to cost you for us to deal with your matter.

We place great value on communication with you and others and are seeking to improve this at all times. Our aim is to keep you informed of developments as they happen and at key stages. We will do this as swiftly as possible using different methods of communication- email, text message, letter or telephone call.

For those reasons, you may find our charges are a little higher than some of our competitors, but- based on our experience in recent years – many people still recognise the traditional approach of value for money

Property Sales

 

The work we do

When we sell a property for you, we calculate our estimate of fees based on a number of factors involved in an average transaction and on a predictable amount of work to complete the matter, including:

  • There will be a maximum of 1 charge/mortgage to be redeemed
  • The land you are selling will be registered at HMLR
  • There will be a limited number of owners and distribution of the net sales proceeds will be between 2 people or organisations
  • Money paid to you will be by next day bank transfer or BACS to account details we obtain from you at the start
  • We are able to complete the matter within a reasonable timescale – 10 to 14 weeks is a general guideline
  • All the documents we need from you ( e.g. guarantees, service agreements, title documents) to complete the matter will be made available to us
  • There will be no need for any title or other type of insurance

 

Additional Charges

We do not look to increase our charges routinely. However, sometimes we come across matters which are not routine or we could not have foreseen at the outset and these involve us in more work than we had budgeted for.

For that reason, we give a range of fees at the start. If there are no such complicating features then our fee will be at the lower end.

Our costs will increase if we come across matters which were not expected, explained or likely at the start of the matter. Examples of this would include:

  • We have to pay off more than 1 charge on the property when it is sold
  • We need to obtain documents which have been unable to supply to us- (e.g. title documents, guarantees, service agreements, planning or building regulation documents)
  • We need to arrange an insurance policy for you or the property or we have to obtain the consent of a 3rd party for the sale.
  • An issue relating to drainage, rights of access to and from your property
  • Your property has solar or other panels affixed to it
  • Dealing with a sale related to HS2

In the event that we come across one of these matters, we will let you know and tell you how much we expect the additional charge to be.

 

Communication

Our aim is to keep you informed of developments as they happen and at key stages. We will do this as swiftly as possible using different methods of communication- email, text message, letter or telephone call.

The key stages include:

  • when our file is opened and our client care documentation is sent to you
  • when we establish contact with the other side
  • when contracts have been sent
  • when we receive any enquiries
  • when we need you to sign documents
  • when we have a clear idea about the financial details of the matter – we will send you a draft completion statement
  • when contracts have been exchanged and completion date fixed
  • when completion takes place

 

Our Basic Fee Structure

Type of Property Value Fee (plus vat) Disbursements
Freehold House Up to £500,000 £800 – £1000 Land Registry Fees est. £10
Freehold House Over £500,000 £1100 – £1400 Land Registry Fees est. £10
Leasehold House Up to £500,000 £800 – £1000

Land Registry Fees est. £10

 

Management Pack costs (vary according to agents charges)

Leasehold House Over £500,000 £1100 – £1400

Land Registry Fees est. £10

 

Management Pack costs (vary according to agents charges)

Leasehold Flat Up to £500,000 £950 – £1250

Land Registry Fees est. £10

 

Management Pack costs (vary according to agents charges)

Leasehold Flat Over £500,000 £1150 – £ 1400

Land Registry Fees est. £10

 

Management Pack costs (vary according to agents charges)

Probate Sales Up to £500,000 £900 – £1200 Land Registry Fees est. £10
Probate Sales Over £500,000 £1100 – £1400 Land Registry Fees est. £10

 

Property Purchases

 

The work we do

When we buy a property for you, we calculate our estimate of fees based on a number of factors involved in an average transaction and on a predictable amount of work to complete the matter, including:

  • Any Mortgage will be with a high street or main stream lender and we are on their panel of solicitors
  • The land you are buying will be registered at HMLR
  • There will be a maximum of 1 lender in any form (excluding a private mortgage)
  • The purchase funds come from the account which you give us details and statements from at the start of the matter
  • There will be a limited number of buyers (usually 2) and your instructions are clear and agreed
  • Money which is needed will be paid to us promptly by bank transfer well in time before we need it
  • Any money being paid to you will be paid by next day bank transfer or BACS to the account which you nominate at the start.
  • We are able to complete the matter within a reasonable timescale – 10 to 14 weeks is a general guideline
  • We will not need to arrange any title or other forms of insurance for you
  • We will complete and submit an SDLT return for you
  • We will act for a mainstream lender
  • We will register your purchase with the Land Registry
  • If you require searches (most purchases do) we will obtain a search pack comprising up to 5 searches, review and report to you on these
  • We will review and report on any mortgage offer

 

Additional Charges

We do not look at increase our charge routinely. However, sometimes we come across matter which are not routine or we could not have foreseen at the outset and these involve us in more work than we had budgeted for

For that reason, we give a range of fees of the start. If there are no such complicating features then our fee will be at the lower end.

Our costs will increase if we come across matters which were not expected, explained or likely at the start of the matter. Examples of this would include:

  • Some or all of the funding coming from someone other than you or a mainstream lender- e.g. a family member
  • A change in the expected ownership or multiple owners
  • Any last minute fundamental changes
  • Funding by private mortgage
  • Registration or protection of the interests of other people
  • Purchase by a trust or a Company
  • Obtaining specialist or unconventional property searches
  • Dealing with a purchase related to HS2

 

Communication

Our aim is to keep you informed of developments as they happen and at key stages. We will do this as swiftly as possible using different methods of communication- email, text message, letter or telephone call.

The key stages include:

  • when our file is opened and our client care documentation is sent to you
  • when we establish contact with the other side
  • when we prepare and send out contracts and documentation relating to the property
  • when we send any searches relating to the property
  • when we have considered the papers, the searches and we report to you
  • when we need you to sign documents
  • when we have a clear idea about the financial details of the matter – we will send you a draft completion statement
  • when contracts have been exchanged and a date for completion fixed
  • when completion takes place

 

Our Basic Fee Structure

Type of Property Value Fee (plus vat) Disbursements
Freehold House Up to £500,000 £900 – £1200

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£20 – £270

Freehold House Over £500,000 £1200 – £1500

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£270 – £910

Leasehold House Up to £500,000 £900 – £1200

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£20 – £270

Landlord Notice Fee (variable)

Leasehold House Over £500,000 £1200 – £1500

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£270 – £910

Landlord Notice Fee (variable)

Leasehold Flat Up to £500,000 £1100 – £1400

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£20 – £270

Landlord Notice Fee (variable)

Leasehold Flat Over £500,000 £1200 – £1500

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£270 – £910

Landlord Notice Fee (variable)

Purchase with Government assistance Up to £500,000 £1200 – £1500

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£20 – £270

Purchase with Government assistance Over £500,000 £1200 – £1500

Search Package £236.50- South Yorkshire

 

£272.68- other area’s

SDLT (variable according to the price and your circumstances)

Land Registry Fees (variable):

£270 – £910

Transfers of Equity (mortgage free property) Up to £500,000 £500 – £800

Land Registry Fee (variable)

 

£20 – £270

Transfers of Equity (mortgage free property) Over £500,000 £850 – £1000

Land Registry Fee (variable)

 

£270 – £910

Remortgage Up to £500,000 £450

Land Registry Fee (variable)

 

£20 – £270

Remortgage Over £500,000 £650

Land Registry Fee (variable)

 

£270 – £910

 

Questions?

If you have any questions or need more information feel free to email us at houses@tierneyandco.co.uk. We’ll be happy to help.

 

With all the areas of work we do, we will do our best to give you a clear idea of what the work will cost you.  However, where we are only able to provide a broad estimate of fees, or we cannot estimate what the final costs are likely to be, the work on your matter will be carried out at our various hourly rates for staff.  The basic hourly rates are set out below. These can increase, based on a number of factors, but we will tell you the relevant hourly rate at the start of the matter

 

Position Hourly Rate (plus VAT)
Partners and Solicitors with substantial post qualification experience £250
Solicitors and Senior Legal Executives £200
Newly Qualified Solicitors, Legal Executives and experienced clerks £175
Trainee Solicitors, Paralegals and Junior Fee Earners £125

Wills Prices

 

A will is one of the most important and personal documents any of us can have.  Everyone’s will is different, and a properly drafted will should be tailored to your unique family and financial circumstances.  As a result, we can only provide a broad indication of our outline costs for the basic types of Will we can produce:

Single Wills

£175.00 plus VAT

Mirror Wills

£250.00 plus VAT

Property Trust Wills

£500.00 plus VAT

 

Where you have a general idea about what you would like to include in your Will, we will meet or speak with you and take all the necessary details.

At this initial stage, we will provide you with general advice and guidance on the provisions you wish to include and make suggestions on the best way to achieve what you are trying to do.  We will also make you aware of any relevant considerations, many of which are common to all types of will.

If your individual circumstances call for more detailed advice, for example in relation to tax, conflict within the family, or other complex matters, we can help with this but there will be an additional charge for doing so.

Once you instructions are confirmed, we will prepare a draft will based on these and send this to you for you to check and approve.

Most of the work we do is carried out at the start of the matter, in particular opening a file and ledger, taking your instructions and preparing the draft will.

Once we have started preparing a will for you, we are under a general duty to complete it for you in a timely manner.  We will do our part in sending out the draft will to you; we then expect you to contact us to complete the work within a reasonable time, usually around 14 days as a guide.  If we do not hear from you within a reasonable time, then we may have to close the matter and send a bill to you for the work done.  If we do this,  and you then wish to reopen and complete the matter, there may be an extra charge for this.

If you change your instructions during the drafting process in any significant way – more than simply changing names,  addresses, amounts – then we will adapt your will appropriately.  We will charge an additional fee for the time involved in doing so, and the amount will depend on the extent of the alteration(s).

The usual turnaround time for wills is about 3-4 weeks from when we receive your full instructions, though at particularly busy times this may be a little longer. Where you require a will doing urgently, we can help you with this but our fees will increase. It is difficult to tell you how much extra this will be as it will vary according to a number of factors.  If you need your will preparing urgently then please let us know at the outset of the matter and we will provide you with an appropriate fee estimate.

Our fees are based on us attending you to take your instructions and execute any will(s) at our offices. We can attend you at home or in another location, but we will need to charge an additional fee for this, based on how far we have to go and how long it takes. As a guide we charge £150.00 per hour for the travelling time, plus a charge for mileage.

Our fees also include providing two witnesses for the execution of the will, at our offices.  Again, if we have to attend you at home or in another location to execute the will then we will do so, but we will charge an additional fee for the second witness in this case.  Typically this witness will be a junior member of staff; the fee for their attendance will usually be £50.00 per hour.

Where we are required to attend you away from our offices, we will confirm any applicable additional fees with you in advance, unless the matter is urgent.

 

Estate Planning

If you are not sure what provision you wish to make in your will, or you want some expert guidance on what your options are or how to address complicated circumstances, then we can meet with you to discuss the matter and advise you.

Because of the nature of this service we charge a consultation fee of £150.00 plus VAT. This provides for up to an hour of discussion, but does not include any advice in writing.  We will set out the relevant considerations and different options available to you in the meeting and you can then consider how you want to proceed.

We are happy to provide our advice in writing following the meeting, but we charge an additional fee for this, the amount of which is dependent on how involved and time-consuming this is.

If you decide to adopt any of our recommendations, your payment of the above consultation fee will be taken into account in any final bill.

 

With both Wills and Estate Planning, we will generally agree a fee with you before carrying out any substantive work.  However, where we are only able to provide a broad estimate of fees, the work on your matter will be carried out at our various hourly rates for staff.  These are set out below:

Position Hourly Rate (plus VAT)
Director, Senior Solicitor or Specialist Qualified Advisor £250
Assistant Solicitor £175
Trainee Solicitor £150
Wills or Admin Clerk £100

If you have any questions or queries regarding our fees for Wills and Estate Planning, please do not hesitate to contact us.

 

With all the areas of work we do, we will do our best to give you a clear idea of what the work will cost you.  However, where we are only able to provide a broad estimate of fees, or we cannot estimate what the final costs are likely to be, the work on your matter will be carried out at our various hourly rates for staff.  The basic hourly rates are set out below. These can increase, based on a number of factors, but we will tell you the relevant hourly rate at the start of the matter

 

Position Hourly Rate (plus VAT)
Partners and Solicitors with substantial post qualification experience £250
Solicitors and Senior Legal Executives £200
Newly Qualified Solicitors, Legal Executives and experienced clerks £175
Trainee Solicitors, Paralegals and Junior Fee Earners £125

Probate & Administration of Estates

 

The affairs of someone who has passed away are always individual and vary widely across society.  At Tierneys, we provide a personal, tailored service appropriate to the individual circumstances in each case.  This means it is difficult to provide an accurate fee for dealing with an Estate without knowing the details of the matter beforehand.

Unlike some firms, we do not charge a percentage value of an estate.  We charge for our advice and the work we have to do on the basis of how much time it takes and what steps are involved. The final bill will, therefore, depend on how much work has been carried out during the process.

However, we have set out below a broad estimate of what we expect to charge for dealing with the most common kinds of estate we encounter.  We hope this provides a helpful guideline.

 

Our Fees

Estate Value Assumptions Our Fee (Plus Vat)

Disbursements

 

 

Up to £325,000 Single executor; property to sell; up to 5 institutions to deal with; less than 5 beneficiaries; No inheritance tax Between £1,250 and £2,000

Typical disbursements range from £250.00 to  £500.00

 

This includes Court fees, Land Registry fees and public advertisements (in some cases)

£325,000 to £650,000

More than 1  executor; property to sell; 5 -10 institutions to deal with;

 

5 – 10 beneficiaries;

No inheritance tax liability

Between £3,000 and £4,000

Typical disbursements range from £400.00 to  £600.00

 

This includes Court fees, Land Registry fees, 3rd party fees and public advertisements (in some cases)

 

For estates over £650,000 it is much more difficult to give examples of likely costs. These estates are more complicated and will typically involve:

  • a detailed consideration of the inheritance and other tax positions
  • significant amounts of documentation and due diligence
  • several or charitable beneficiaries
  • properties, bank accounts and investments of a diverse nature.

We would expect our fees to start at £4,000 plus VAT, but we will provide a more accurate indication once we have full details of the estate and can assess the work which needs to be done.

 

What we take into account

We have based our estimate of fees on the amount of work we expect to do for a typical estate of this type. However, this estimate can change if we come across things which have not been included in this estimate, because they do not routinely crop up.

Typical examples of these can be

  • investigation of the estate by the DWP or other government agency
  • investigation or tracing of relatives or historic assets
  • reclaiming of monies from 3rd parties
  • involvement of charitable beneficiaries
  • non routine payments e.g. payments in foreign currency, to a bank account outside the UK, payments other than by next day bank transfer or BACS

All the above fees for Probate and Estate work are a guideline only.  For a more accurate indication, please contact us to discuss your individual circumstances. Please feel free to email us at probate@tierneyandco.co.uk

With all the areas of work we do, we will do our best to give you a clear idea of what the work will cost you.  However, where we are only able to provide a broad estimate of fees, or we cannot estimate what the final costs are likely to be, the work on your matter will be carried out at our various hourly rates for staff.  The basic hourly rates are set out below. These can increase, based on a number of factors, but we will tell you the relevant hourly rate at the start of the matter

 

Position Hourly Rate (plus VAT)
Partners and Solicitors with substantial post qualification experience £250
Solicitors and Senior Legal Executives £200
Newly Qualified Solicitors, Legal Executives and experienced clerks £175
Trainee Solicitors, Paralegals and Junior Fee Earners £125

Debt Recovery

 

We are accustomed to collecting debts for both individuals and Companies of all sizes.  Our service ranges from one off letters demanding payment for invoice(s), to more complex and detailed matters including bulk collections, contract disputes and contested debts.

Our turnaround times are swift and we employ well trained, experienced and approachable people to undertake the work we do.

Because the area of work varies so much, we can offer a variety of funding methods and have set out our broad terms below.

These terms may not suit all types of work and we will be happy to provide a bespoke service and costing if you ask us.

 

Type of Debt Our Fees Disbursements
Stage 1 –  letter before action £100 plus vat

Nil

 

 

Stage 2  – Issue Proceedings – on claims over £5,000

5% + VAT of the judgement or agreed amount. The case will proceed under a Conditional fee agreement.

 

Terms apply

Court fees (depends on amount of debt)

 

Value of claim Court fee
Up to £300 £35
Greater than £300 but no more than £500 £50
Greater than £500 but no more than £1,000 £70
Greater than£1,000 but no more than £1,500 £80
Greater than £1,500 but no more than £3,000 £115
Greater than £3,000 but no more than £5,000 £205
Greater than £5,000 but no more than £10,000 £455

Greater than £10,000 but no more than £15,000

 

Greater than £15,000 but no more than £50,000

Greater than £50,000 but no more than £100,000

Greater than £100,000 but no more than £150,000

Greater than £150,000 but no more than £200,000

 

5% of value of claim
Greater than £200,000 £10,000

 

Occasional 3rd Party fees- e.g. Barrister, process server (case specific)

 

There are many types of dispute which are more than simply debt recovery.  These can include building disputes, contract disputes, partnership or any other dispute and we are unable to provide you with an estimate of these costs as they vary so widely. Our Hourly rates are set out at the foot of this page.

We do offer a consultation service with one of our Solicitors which may be more suitable for debts of a smaller amount (e.g. up to £5,000) or more complex matters. We charge a fixed consultation fee of £150.00 plus VAT. This provides for up to an hour of discussion, but does not include any advice in writing.  We will set out the relevant considerations and different options available to you in the meeting and you can then consider how you want to proceed.

In addition, we offer an ad hoc service to provide you with advice as and when you need it. This may be suitable for matters where you are conducting a matter yourself and need guidance and advice once in a while. We charge for this on the basis of the time spent (including reading preparation, review and interview time) and the fee will depend upon what level of solicitor deals with the matter for you. We always aim to keep costs down and, in doing so, we evaluate what level of experience and qualification your matter needs and, out of the Solicitors able to deal with your matter, we assign the Solicitor with the lowest hourly rate meaning that you get the advice you need at the lowest cost possible.

Our hourly rates are as follows:

 

Status Hourly rate (plus vat)
Senior Solicitors £230
Assistant Solicitors £175
Trainee Solicitors/Paralegals £150
Administrative Assistants £100

 

We will be happy to provide you with more information on request. Please feel free to email us at debts@tierneyandco.co.uk

 

With all the areas of work we do, we will do our best to give you a clear idea of what the work will cost you.  However, where we are only able to provide a broad estimate of fees, or we cannot estimate what the final costs are likely to be, the work on your matter will be carried out at our various hourly rates for staff.  The basic hourly rates are set out below. These can increase, based on a number of factors, but we will tell you the relevant hourly rate at the start of the matter

 

Position Hourly Rate (plus VAT)
Partners and Solicitors with substantial post qualification experience £250
Solicitors and Senior Legal Executives £200
Newly Qualified Solicitors, Legal Executives and experienced clerks £175
Trainee Solicitors, Paralegals and Junior Fee Earners. £125

Employment Work

 

If you have a work-related problem, either as an Employee or an Employer we can help.

From relatively straight forward matters such as Settlement Agreements to advice and guidance on part of the relevant procedure to taking or defending a claim through the tribunal process, we will be able to offer help.

We have set out our guideline costs below for issues usually faced by Employees.

In some circumstances your first consultation with us may be free. Often we can make a decision on whether we can help you after a telephone call and we can give you details of our retainer and what our charges are likely to be.

If you require further information, or have any questions, then please feel free to email us at employment@tierneyandco.co.uk

 

Settlement Agreements

We have a swift and efficient procedure for dealing with Settlement Agreements, otherwise known as Compromise Agreements, and can often see you very quickly. The process is invariably dealt with swiftly and with a minimum of time and fuss on your part.  The fees for this vary depending on a number of factors including the time involved, the complexity and the terms of the agreement itself.

We have a minimum fee of £350 plus VAT which reflects all the factors involved in dealing with the matter. Generally, we need to see any agreement before we can give you an accurate figure for the fee but usually it is between £350 and £500 plus VAT. We find that in most cases, employers make a contribution which covers our fees, though you are responsible for any shortfall. We should be able to establish this very quickly and will tell you if there is likely to be any shortfall.

The fee covers meeting you, discussing the terms of the agreement and the facts leading up to it, and providing you with advice as to your options. We generally budget for up to an hour with you – preferably in person but alternative methods may be available – along with the communication and administrative work connected with it. Providing you are content to sign the Settlement Agreement, we will take relieve you of the need to return the agreement to your employers and email your signed copy to the employer directly.

In the event that you instruct us to negotiate the terms of the settlement agreement on your behalf, there are additional fees and we will discuss these with you at the time. A Conditional Fee Agreement may be available in these circumstances.

 

Independent Advice and Guidance

There are many types of Employment matter and in some cases you may need some independent legal advice, guidance or a second opinion; after all, we are in business also and will have encountered many of the problems faced by people ourselves.

This service can often be of great assistance to Employers.

To help in this situation, we offer a paid consultation service where you can meet with one of our Solicitors and discuss the issue. We generally charge a fixed consultation fee of £150.00 plus VAT for this and this provides for up to an hour of work including reading any documents and meeting, discussing and advising you. The cost can rise in particularly complicated or time consuming cases, but this is relatively rare.

We will set out the relevant considerations and different options available to you in the meeting and you can then consider how you want to proceed.

The fee does not include any advice in writing, but we will be happy to provide you with this for an additional fee.

As an extension of this service, we offer an ad hoc service to provide you with advice as and when you need it. This may be suitable for matters where you are conducting a matter yourself and need guidance and advice once in a while. For example, we would be able to assist you with drafting the necessary paperwork when a claim is filed at the tribunal, or at any poinit during the proceedings.

We charge for this on the basis of the time spent (including reading, preparation, review and interview time) and the fee will depend upon what level of solicitor deals with the matter for you. We always aim to keep costs down and, in doing so, we evaluate which of our solicitors is best suited to help you.

Again, the service does not include advice in writing but we will be happy to provide this for you if you want us to.

As always, we are here to help and willing to do so. If you need any further clarification, feel free to contact us via email at employment@tierneyandco.co.uk or telephone us on 01709 709 000.

With all the areas of work we do, we will do our best to give you a clear idea of what the work will cost you.  However, where we are only able to provide a broad estimate of fees, or we cannot estimate what the final costs are likely to be, the work on your matter will be carried out at our various hourly rates for staff.  The basic hourly rates are set out below. These can increase, based on a number of factors, but we will tell you the relevant hourly rate at the start of the matter

 

Position Hourly Rate (plus VAT)
Partners and Solicitors with substantial post qualification experience £250
Solicitors and Senior Legal Executives £200
Newly Qualified Solicitors, Legal Executives and experienced clerks £175
Trainee Solicitors, Paralegals and Junior Fee Earners. £125

Complaints Handling Policy and Procedure

 

Our Complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

Our Complaints Procedure

If you have any concerns about our service, our work, or our charges, we ask you to discuss these first with the individual who has day-to-day control of your matter.

If this person cannot satisfactorily address your concerns and you wish to make a complaint, we will send to you our Complaints Handling Policy and Procedure.

Complaints should be made in writing to our Designated Complaints Handler, Adam Tierney, who is a Director. You can write to him at 137 Bawtry Road, Wickersley Rotherham S66 2BW or send an Email to him at adpt@tierneyandco.co.uk.

If he is unavailable, then we will ensure that your complaint is brought to the attention of another senior member of staff in the company as soon as practicable.

Step One: Acknowledging your Complaint

Within two weeks (10 working days) of receiving your complaint, your complaint will be recorded in our Complaints Register and we will open a working file. Within that same period, we will also send you a letter acknowledging your complaint.

If you have not been provided with it, we will send to you our Complaints Handling Policy and Procedure.

If your complaint relates to our refusing to act for you, we may in our discretion decide to follow this complaints procedure, even though we may not be required to do so.  However, if we do follow this complaints procedure, it is on the basis that it is not intended to negate, or cast any doubt on any evidence or other legitimate reasons or arguments we may rely on for having refused to act and is without prejudice to them.

Step Two: Investigating your Complaint

Within eight weeks (40 working days) of receiving your complaint, we will review your file(s) and any other relevant documentation and send you a letter telling you how we propose to deal with your complaint. Examples of what we might say in this letter are as follows:

  • If your complaint is straightforward, we might make suggestions as to how we can put things right or we may offer you some form of redress;
  • If your complaint is more complicated, we might ask you to confirm, explain or clarify any issues;
  • We may ask to meet with you to discuss things, either on the telephone or face-to-face and we would hope to be in a position to meet with you no longer than 40 working days after first receiving your complaint. If you would prefer not to meet, or if we cannot arrange this within an agreeable timescale or believe a meeting to be unnecessary, we will write to you fully setting out our views on the situation and making suggestions as to how we can put things right. Within 5 working days of any meeting, we will write to you again to confirm what took place and to confirm any offer of redress that we have made.
  • Your complaint may be rejected.

Whichever form our investigation takes, we will aim to give you our final decision within eight weeks (56 days) of receiving your complaint.

Step Three: The Legal Ombudsman

Who can make a complaint to LeO?

If your complaint has not been capable of resolution with us directly, members of the public who have a problem with their legal service provider can complain to LeO. The Legal Ombudsman prefers that you approach them directly, but you can ask a friend, relative or anyone else to get in touch for you. If you use another service provider to complain to LeO, the service provider may charge you a fee. If you want another person to act on your behalf, you will need to advise LeO that the person has your permission to speak to the Legal Ombudsman directly.

You can also complain if you are, or represent, any of the following:

(a)       A business or enterprise that was a micro-enterprise when you made a complaint to the service provider;

(b)       a charity with an annual income net of tax of less than £1 million when you made a complaint to the service provider;

(c)        a club, association or organisation, the affairs of which are managed by its members or a committee or committees of its members, that had an annual income net of tax of less than £1 million when you made a complaint to the service provider;

(d)       a trustee of a trust that had an asset value of less than £1 million when you made a complaint to the service provider;

(e)       a personal representative or a beneficiary of an estate of a person who, before he/she died, had not made the complaint to the Legal Ombudsman.

For (e) above the condition is that the services to which the complaint relates were provided by the service provider to a person who has subsequently died; AND had not, by his or her death, already referred the complaint to the Legal Ombudsman.

The Legal Ombudsman cannot help if you have a disagreement with another beneficiary or executor.

Timescale for complaining to LeO:

Ordinarily, you can ask LeO to look at your complaint if it meets ALL three of the steps below:

  1. The problem or when you found out about it, must have arisen after 5 October 2010;
  2. You are referring your complaint to the Legal Ombudsman within either of the following: Six years of the problem happening or three years from when you found out about it or should reasonably have known about it, and;
  3. You are referring your complaint to LeO within six months of our final response to the complaint.

If your complaint does not meet all of these time limits LeO may not be able to investigate it.

Contact details for the Legal Ombudsman:

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone:                0300 555 0333 (from 8.30am to 5.30pm)
By minicom on:        0300 555 1777
From overseas:         +44 121 245 3050
E-mail:                        enquiries@legalombudsman.org.uk
Website:                     www.legalombudsman.org.uk

Alternative dispute resolution:

Alternative complaints bodies, such as ProMediate UK Ltd (www.promediate.co.uk) exist and are competent to deal with complaints about legal services should both you and this firm wish to use such a scheme.  We do not usually agree to use such schemes as those operated by ProMediate UK Ltd as we believe the Legal Ombudsman is better equipped to resolve complaints against legal firms.

Please also note that If we entered into a contract for the provision of services with you online you may also be entitled to use the EU Online Dispute Resolution (ODR) Platform at: http://ec.europa.eu/odr  to assist in resolving matters. The Platform will direct you to various Alternative Dispute Resolution (ADR) specialists who are competent to deal with complaints about legal service [e.g. www.small-claims-mediation.co.uk] however we should point out that this firm does not ordinarily use such schemes and relies upon the services of the Legal Ombudsman to resolve such matters.

Complaints about our professional conduct or behaviour:

Our regulatory body, the Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for concerns that you may have including dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
We are bound by various professional rules of conduct which can be viewed at www.sra.org.uk. You can also see more information about the help the SRA can give to you here: https://www.sra.org.uk/consumers/problems/reportsolicitor.page
Contact Details for Solicitors Regulation Authority:
Address:         The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone:    0370 606 2555
Email:             report@sra.org.uk
Website:         www.sra.org.uk